TERMS OF SERVICE

EFFECTIVE DATE: June 27, 2026

Welcome to Kixs Life. These Terms of Service ("Terms") govern your access to and use of the Kixs Life website, products, services, memberships, and related offerings. By accessing our website or purchasing our products or services, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our website or services.

ABOUT KIXS LIFE

Kixs Life is a premium sneaker care company specializing in professional sneaker cleaning, restoration, sneaker care products, memberships, and educational resources. Our mission is to help customers protect, preserve, and extend the life of their sneakers.

ELIGIBILITY

You must be at least 18 years old or have permission from a parent or legal guardian to use this website or purchase products and services.

PRODUCTS AND SERVICES

We strive to accurately describe every product and service offered on our website. However, product images, colors, packaging, and descriptions may vary slightly from the actual item due to manufacturing updates or display settings.

We reserve the right to modify or discontinue products, pricing, promotions, or services at any time without prior notice.

PROFESSIONAL SERVICES

Sneaker cleaning and restoration results vary based on:

Age of the sneakers
Material type
Previous damage
Oxidation
Staining
Wear and tear
Manufacturing defects

While we use professional techniques and products, we cannot guarantee that every stain, crease, discoloration, or defect can be completely removed or restored to factory condition.

By submitting your sneakers for service, you acknowledge these limitations.

CUSTOMER RESPONSIBILITY

Customers are responsible for:

Providing accurate contact information
Inspecting sneakers before submission
Removing personal belongings from shoes
Disclosing known damage or previous repairs
Following all care instructions provided after service

Kixs Life is not responsible for items left inside sneakers.

APPOINTMENTS

Appointments may be required for certain services.

Appointment availability is subject to change.

Late arrivals may require rescheduling.

PAYMENTS

Payment is due at the time services are booked or products are purchased unless otherwise stated.

We accept approved payment methods displayed during checkout.

Prices are subject to change without notice.

MEMBERSHIPS

Memberships automatically renew each billing cycle unless canceled.

Members receive benefits based on their selected membership tier.

Unused monthly benefits do not roll over unless specifically stated.

Membership benefits are non-transferable.

Kixs Life reserves the right to modify membership benefits, pricing, or eligibility with reasonable notice.

SHIPPING

Shipping times are estimates only.

Kixs Life is not responsible for delays caused by:

Shipping carriers
Weather
Holidays
Customs
Natural disasters
Carrier service interruptions

Customers are responsible for providing accurate shipping information.

RETURNS

Products may be returned within 30 days of purchase if unopened and in original condition.

Opened cleaning chemicals, used brushes, and personalized items cannot be returned for health and safety reasons.

Customers are responsible for return shipping unless the item was received damaged or incorrect.

SERVICE SATISFACTION

If you are dissatisfied with a completed service, please contact us within 7 days of receiving your sneakers.

We will review your concerns and determine an appropriate resolution, which may include additional service at our discretion.

INTELLECTUAL PROPERTY

All content on this website, including:

Logos
Graphics
Product names
Photography
Videos
Website design
Text
Educational materials
Marketing content

is the property of Kixs Life and may not be copied, reproduced, distributed, or used without written permission.

WEBSITE USE

You agree not to:

Use the website for unlawful purposes
Attempt unauthorized access
Upload malicious software
Interfere with website operations
Copy website content without permission
Misrepresent your identity

Violation of these Terms may result in termination of access.

PRODUCT USE

Our products are intended solely for sneaker care.

Customers should:

Read all instructions before use
Test products on a hidden area first
Use products as directed
Keep products away from children and pets

Kixs Life is not responsible for misuse or improper application of products.

LIMITATION OF LIABILITY

To the fullest extent permitted by law, Kixs Life shall not be liable for indirect, incidental, consequential, or special damages arising from:

Website use
Product use
Service outcomes
Shipping delays
Third-party providers

Our total liability shall not exceed the amount paid for the applicable product or service.

WARRANTY DISCLAIMER

Products and services are provided "as is" and "as available."

Except where prohibited by law, Kixs Life disclaims all express or implied warranties, including merchantability and fitness for a particular purpose.